Complaint
WHEN SHIT HITS THE FAN
Of course, for the sake of sustainability, we're interested in keeping our products as long as possible. That's why we also try to repair products that are no longer under warranty.
We distinguish between:
A) Products purchased in our online shop or which are out of warranty.
B) Products purchased from one of our dealers and still under warranty.
A) PRODUCTS PURCHASED IN OUR ONLINE SHOP OR OUT OF WARRANTY
- Did you purchase the product from our store? Please contact us by email (uk@dirtlej.com) and include a copy of your invoice, a description of the issue, and a photo of the issue. We will then discuss all options.
- If you send a product to us for inspection and repair: Please wash the product before sending it to our service team. Package the defective product, fill out the service form you will receive from us, and send it to the address we provide.
Please note: We will return unwashed and freight collect products to you at your expense.
B) PRODUCTS PURCHASED FROM ONE OF OUR RETAILERS
Please email your dealer with your invoice, description of the issue, and photo of the issue. They will then contact us, and we'll work out the details with them.